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Colonial House Inn & Motel Policies

Deposit

For stays of any length, a deposit of 50% of the total charges is due at the time of booking. We will send confirmation of your reservation upon receipt of your deposit.  Full payment is due three days prior to your stay. Cancellations inside the three-day window will result in a penalty equivalent to 100% of the stay.

Cancellations

For any reservation cancellation (excluding bookings made on a non-refundable rate), we must receive 72 hours notice prior to your confirmed arrival in order to receive your deposit back less a $25 cancellation fee. If any cancellation is made within 72 hours of your stay, regardless of the reason, your deposit will be non-refundable (though you are always welcome to send a friend or family member in your place).
For reservation cancellations before the 72 hours, you will receive a refund of your deposit less a $25 cancellation fee. Any change-of-dates request (including shortening a reservation) must be made 72 hours prior to your confirmed arrival and is subject to availability and minimum stay restrictions. Within 72 hours prior to arrival, deposits are non-refundable and no changes can be made to the reservation. After check-in, a shortened stay will remain charged in full per the original reservation.

Non-Smoking

In consideration of all guests, The Colonial House Inn & Motel is 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.  Please do not attempt to disable any smoke detectors as they are hard-wired and will alert us immediately.

Quiet Hours

In terms of noise, please be courteous of your fellow guests. Quiet hours are from 10 pm - 8 am. Excessive exterior and common area noise is not permitted. No gatherings / parties in the common areas.

Pets

Well behaved dogs under 70 lbs are welcome guests in select accommodations and for an extra fee. Please call the property directly to inquire about booking a pet-friendly room. Dogs are not allowed in any of our common areas.  All dogs must be kept on a leash when not in rooms.  Please do not leave your dog unattending in your guest rooms or vehicles. Please clean up after your pet, if you need animal waste disposal bags please contact the concierge.

Damage

While accidents do happen, guests will be financially responsible for damage due to gross negligence.

Age

Guests must be 21 years of age or older to check in.

Treatment of Others

Guests and patrons should treat all others, including, but not limited to other guests and Colonial House staff with respect. Profanity should not be directed at staff and should not be spoken so as to be heard by other guests. Guests and patrons may not abuse any of the Colonial House employees or other guests, verbally or otherwise. Violation of this rule may result in removal from the Colonial House or other disciplinary action determined by the Colonial House. All service employees of the Colonial House are under the supervision of the Hotel General Manager and no guest or patron shall reprimand or discipline any employee, nor shall a guest or patron request an employee or other guest to leave the Colonial House for any reason. Any employee not rendering courteous and prompt service should be reported to the management of the Colonial House immediately. Guests and patrons may not make any physical contact with any Colonial House employees. The Colonial House Inn & Motor Lodge reserves the right to refuse service.

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